Manager, Development Operations

Job Title
Manager, Development Operations
Job ID
Dallas,  TX
Other Location
Job Description:
Manager, Development Operations

About Texas 2036:

Texas 2036 is a non-profit organization building long-term, data-driven strategies to secure Texas’ prosperity through our state’s bicentennial and beyond. We offer non-partisan ideas and modern solutions grounded in research and data on issues that matter most to all 29 million Texans. We are a dynamic organization seeking energetic individuals passionate about making a positive impact on the future of Texas.

Position Description:
The Manager, Development Operations reports to the Senior Director of Development and plays a key role in the Development team’s efforts to engage, cultivate, solicit and steward donors and other constituents. The Manager is the administrator and subject matter expert for the organization’s donor and constituent database (Raiser’s Edge NXT), and has oversight responsibilities for the organization, storage, and insightful utilization of all constituent and gift-related information to support all development activities effectively and efficiently. The Manager will work closely with the Chief Development Officer as a data strategist to proactively identify, cultivate, solicit, track and steward new donors, as well as support all in-house development department functions listed below.

The Manager is also responsible for designing, developing, implementing, and maintaining data and support systems that ensure the successful and effective implementation of the department’s annual fundraising plan. The successful candidate will be a detail-oriented, proactive problem solver with experience working on a fast-paced and dynamic fundraising team. Meticulous attention to detail, strong organizational, time management and communication skills are a must. Availability to regularly work some evenings and weekends on event days is required.

Data Management and Activation
•      Expertly leverages Raiser’s Edge NXT to help drive the Development team’s productivity, including but not limited to creating queries, generating reports, performing wealth screens, and entering and tracking opportunities and grant requests.
•      Serves as the primary administrator for the Raiser’s Edge NXT donor and constituent database, maintaining the security, accuracy and integrity of records and the reporting, providing training and support to other Texas 2036 database users.
•      Oversees the management, accountability, and reporting of all donor information; ensure that donors' records are up to date including maintenance of constituent and gift-related documents.
•      Delivers accurate and timely results in response to information/data requests, such as regular and custom reports that communicate progress toward goals and accommodate finance requests, generating mail and email lists for event invitations, donor solicitations and stewardship efforts
•      Partners with Texas 2036’ finance team in the recording and reconciliation of all gift-related data to ensure that Texas 2036 honors donor intent, provides exemplary donor stewardship, generates accurate reporting, and meets FASB and IRS requirements

Gift Management
•      Manages donation coordination and entry via credit card, online, cash, check, stock and wire transfer donation processes
•      Manages credit card merchant processors and PCI compliance requirements
•      Ensures that donors receive timely, accurate tax receipts and/or personalized acknowledgements according to industry best practice of 24 to 48 hours
•      Manages pledge collections, including the generation of pledge reminders, automatic pledge payments and donor outreach
•      Executes the production of mailing projects, both internal and those outsourced to a mail house, including but not limited to:
•      Direct mail campaigns
•      Weekly acknowledgment letters and gift receipts
•      Year-end tax substantiation letters
•      Monthly pledge reminder mailings
•      Event invitations
•      Compiles, edits and proofs donor recognition lists for institutional materials

Development Operations
•      Designs and implements processes and policies that create efficient, effective, and consistent management of information across the development team
•      Proactively communicates with colleagues to share procedures and provide education about best practices
•      Provides on-site assistance at programs and donor events
•      Perform other duties as assigned to help the organization achieve its long-term goals

•      Desire to see Texas be the best place to live and work through 2036 and beyond
•      Highly motivated self-starter with strong, positive, ‘can-do’ attitude
•      Proactive, precise, adaptable, organized and detail-oriented team player
•      Strong collaborator who excels equally working on cross-functional teams and independently
•      Thrives in a dynamic, fast paced environment while managing many simultaneous projects
•      Strong verbal and written communication skills
•      Problem solving abilities paired with excellent judgment
•      Demonstrated ability to meet deadlines with attention to quality
•      Comfortable interacting with donors of all levels, but especially those considered VIP’s and other external constituents
•      Proficiency in Microsoft Office software, including Excel, Word and PowerPoint
•      Ability to train and answer questions from non-technical users

Education and Experience Required
•          Bachelor’s Degree
•          5-8 years’ experience working in non-profit operations
•          5-8 years’ experience with the Raiser’s Edge or other comparable fundraising CRM
•          Knowledge of IRS regulations as they relate to recording and receipting of donations
•          Knowledge of CASE reporting guidelines

Compensation and Benefits
Compensation is competitive and commensurate with experience.  Texas 2036 employees are eligible to participate in several organization-sponsors benefits including health, vision, and dental insurance with employee premiums paid by Texas 2036, cell phone reimbursement, and a 401k matching program. In addition, you will be entitled to generous paid time off, comp time, and paid parental leave policies. Texas 2036 provides a work environment in which we expect personal accountability in efficiently performing high-quality work in collaboration with colleagues and representing the organization well through professional communication and conduct.

The Manager, Development Operations will be based out of Texas 2036’ Dallas office and must be willing to travel as needed (up to 10% of the time) to cities across Texas for meetings with various stakeholders.

Employment Eligibility and COVID Vaccination
Candidates for this role must be eligible to work in the United States without sponsorship.

Consistent with our legal obligation to provide a safe work environment, Texas 2036 requires proof of vaccination against COVID-19 prior to employment. Texas 2036 does not discriminate against individuals based on any protected characteristic including race, color, national origin, religion, sex or gender, disability, or genetic information.

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